Frequently Asked Questions

Location: 113 Carbine Road, Mt Wellington, Auckland
Contact email: factorytour@tiptop.co.nz
Phone number: 027 577 5373 or +64 27 577 5373 (international call)

Tours can be booked between 9:30am and 1:30pm Tuesday –Thursday, and at 9:30am on Fridays. We do not book Friday tours until the week beforehand - it is then that we know whether the factory will still be manufacturing for a 9:30am tour. Tours run during school terms and school holidays. Exceptions are the week before and after Easter when the Tip Top factory has an annual closure and over the Christmas/New Year holiday period. There are also no tours on Mondays, weekends or public holidays.

Make an online booking request by completing the booking form here. Wait for an email offer of a tour and reply to confirm your acceptance or rejection. All tour bookings are on request until confirmed via email (booking three weeks in advance is advisable).

Each tour costs $8.00 per person. Babies under 6 months are free, but must be included in tour numbers. Payment is required for all those attending; students, teachers, caregivers, parents. Payment is to be made on the day EFTPOS, VISA, or Cheque. Sorry we do not accept cash payment.

The tour involves observing the production of ice-cream through a series of viewing windows. Your tour guide will provide information about the process and the history of Tip Top. The tour will finish with an ice-cream for all and a short movie.

Each tour is up to one hour long.

The maximum number of people per tour is 35 and a minimum of 12. This number includes all those attending; students, teachers, caregivers, parents and babies. Small groups of less than 12 people will be grouped with other existing bookings where possible.

There is plenty of parking on site. When you arrive at the security gate you will need to tell the security guard the name of your booking. They’ll then direct you where to park. Also you can click HERE in advance for a map to guide you.

Visitors must arrive on site in a vehicle. Using public transport is not permitted. Visitors arriving on foot will be denied access to site. Visitors must NOT be dropped off on Carbine Rd but may be dropped off and picked up from the designated Tour Car Park onsite.

Yes the tour is suitable for any age and will be tailored to the developmental level of the group. We do not offer customised tours or tailor tours to answer worksheets.

Visitors need to be physically able to cope with climbing stairs. There are 68 stairs from the carpark to the tour reception and a further 24 steps to access the tour galleries.

There is wheelchair access by prior arrangement only.

Push chairs and prams are not permitted on the factory tour. Babies and children must not be carried by hand on the tour. If a child needs to be carried they must be in a back pack, front pack or baby sling.

Sorry, we don’t offer birthday parties at Tip Top.