Tip Top
Factory Tour
Come visit the world-famous Tip Top ice cream factory, located in Auckland, New Zealand!
Tours are sporadic as they are based around the factory production schedule.
Factory Tours will close for a Christmas/ New Year holiday between the 22nd of December 2025 and the 14th of January 2026.
Some tour days and times in the January School Holidays will be unavailable due to private group bookings.
Publicly available tours will be available to book online no more than 1 month in advance of any given date.
Our factory is not open weekends or public holidays. Tours only operate Monday-Thursday between 10am and 2pm.
For large groups or organisations, please email the Factory Tour office on [email protected]
Wait-list spots may be available on some tours. Being on the wait-list means if a space becomes available, it will be offered to you 1st.
Remember to read the Terms and Conditions (it's really important!) and we look forward to seeing you soon!
What's involved
- Our tour guides will explain how Tip Top ice cream is made in the factory.
(The tour is delivered in English and is not translated.) - See where our ice cream is made in our factory from enclosed viewing galleries.
- Choose a yummy frozen treat to eat from our chest freezer and watch the Tip Top video (One product per paid participant).
- Children, accompanied by an adult, can enjoy the outdoor playground before their tour. (The Tours office and bathrooms are closed from 2:15 pm)
Times and dates
- No tours on weekends or public holidays
- Each tour is approximately 1 hour long
- Tours are available on days when freezing lines are scheduled to run
- We try to schedule Tours around our production schedule. Therefore, tours are not available on certain days.
- Bookings are essential and subject to availability
What you need to know
- Participants must read the Terms and Conditions of entry. You may be denied entry if you do not comply with these.
- You cannot walk on to the Tip Top site. You must enter in a motorized vehicle. No walking/biking to the Secuirty Gate.
- Pricing from 1st Jan 2026,
Adult (14 years and over) - $15 pp
Children (under 14 years) - $12.50 pp
Under 6 months - free - Flat closed back and closed toe shoes are essential
Groups of more than 12 people can not book online but can email us at [email protected]
Important Tour Information
Please read the Tour Terms and Conditions in detail before your tour.
