Planning your tour

  • I have confirmed my booking, checking dates, times and numbers (max 35 people per group)
  • I have provided a copy of the tour terms and conditions of entry to all supervisors/adults
  • I have let the tour guide know prior to arrival if any members of my group have allergies
  • I have informed my group they will need to climb 68 steps from the car park
  • I have informed my group of the need to wear suitable (covered) footwear. No open toe shoes, jandals, or bare feet.
  • I understand there is no wheel chair access unless by prior arrangement
  • I have one of the accepted payment options ready (VISA/EFTPOS/Cheque, no cash or invoices)
  • I will be arriving by car, van, or charter bus. I am aware I cannot arrive on foot or by public transport. No drop-offs or pick-ups.
  • Click HERE for a map and photos to guide you
  • Single axle buses only (no bendy buses or double axle buses)
  • For multiple groups of 35 people, I have organized the groups prior to arrival

Key reminders on the day

  • Arrive at tour reception 15 minutes before scheduled start time - late arrivals will unfortunately miss the tour
  • All visitors must arrive on site in a vehicle and drive to the lower car park
  • No smoking anywhere on site
  • No pushchairs or prams are allowed on the tour
  • No animals are allowed on the Tip Top site
  • All vehicles are security checked on departure
  • No photos are allowed in the factory, but can be taken in the "Magic Moments" tour room
  • I am aware of all hazards onsite to keep everyone in my group safe
  • I will supervise the children in my group at all times
  • I will accompany any children to and from the toilets
  • I know if any child in my group has any allergies prior to our visit and will take appropriate steps to ensure this is managed safely
  • I will ensure all children in my group have suitable footwear on the day

Supervisors reminders on the day

  • I am aware of all hazards onsite to help keep everyone in my group safe
  • I will ensure my group is at Tour Reception 15 minutes prior to the start of our tour. Please note: tours run on time and late arrival will mean you will miss your booking.
  • I will supervise the children in my group at all times
  • I will accompany any children of my group to and from the toilets
  • I know that if any child in my group has any allergies prior to our visit and will take appropriate steps to ensure this is managed safely
  • I will ensure all children in my group have suitable footwear on the day