Frequently Asked Questions

Factory Tour

Take a tour of the Tip Top Factory! Come and see how we make the world’s best ice cream and taste it for yourself.

Where is the Tip Top Factory?

We’re located at: 113 Carbine Road, Mt Wellington, Auckland
Contact email: factorytour@tiptop.co.nz
Phone number: 09 573 7200

What is the maximum number of people per tour?

The maximum number of people per tour is 35 and a minimum of 12. This number includes all those attending; students, teachers, caregivers, parents and babies. Small groups of less than 12 people will be grouped with other existing bookings where possible.

How much does the tour cost?

Each tour costs $8.00 per person. Payment is required for all those attending; students, teachers, caregivers, parents. Payment is to be made on the day EFTPOS, VISA, or Cheque. Sorry we do not accept cash payment.

How long does the tour take?

Each tour is up to one hour long.

Is there parking available on site?

There is plenty of parking on site. When you arrive at the security gate you will need to tell the security guard the name of your booking. They’ll then direct you where to park and offer you a map.

What does the tour involve?

The tour involves observing the production of ice-cream through a series of viewing windows. Your tour guide will provide information about the process and the history of Tip Top. The tour will finish with an ice-cream for all and a short movie.

Is the tour suitable for any age group?

Yes the tour is suitable for any age and will be tailored to the developmental level of the group. We do not offer customised tours or tailor tours to answer worksheets.

Can I have a birthday party at Tip Top?

Sorry, we don’t offer birthday parties at Tip Top.

How do I make a booking?

You can make your booking online, simply complete our booking form here

When do you run tours?

We run tours during all school holidays except in July when the Tip Top factory has an annual closure. There are no tours on weekends or public holidays. Tours can be booked between 9.30am and 1.30pm Monday – Friday.

113 Carbine Road, Mt Wellington, Auckland

factorytour@tiptop.co.nz

(+64) 09 573 7200

Click here for directions

Preparing for your factory tour

Important Tour Information Please read the below in detail before your tour

Planning your tour
  • I have confirmed my booking, checking dates, times and numbers (max 35 people per group)
  • I have provided a copy of the tour terms and conditions of entry to all supervisors/adults
  • I have let the tour guide know prior to arrival if any members of my group have allergies
  • I have informed my group they will need to climb 68 steps from the car park
  • I have informed my group of the need to wear suitable (covered) footwear. No open toe shoes, jandals, or bare feet.
  • I understand there is no wheel chair access unless by prior arrangement.
  • I have one of the accepted payment options ready (VISA/EFTPOS/Cheque, no cash or invoices).
  • I will be arriving by car, van, or charter bus. I am aware I cannot arrive on foot or by public transport. No drop-offs or pick-ups.
  • Click HERE for a map and photos to guide you.
  • Single axle buses only (no bendy buses or double axle buses)
  • For multiple groups of 35 people, I have organised the groups prior to arrival
Key reminders on the day
  • Arrive at tour reception 15 minutes before scheduled start time - late arrivals will unfortunately miss the tour.
  • All visitors must arrive on site in a vehicle and drive to the lower car park.
  • No smoking anywhere on site.
  • No pushchairs or prams are allowed on the tour
  • No animals are allowed on the Tip Top site
  • All vehicles are security checked on departure
  • No photos are allowed in the factory, but can be taken in the "magic moments" tour room
  • I am aware of all hazards onsite to keep everyone in my group safe.
  • I will supervise the children in my group at all times.
  • I will accompany any children to and from the toilets.
  • I know if any child in my group has any allergies prior to our visit and will take appropriate steps to ensure this is managed safely.
  • I will ensure all children in my group have suitable footwear on the day.
Supervisors reminders on the day
  • I am aware of all hazards onsite to help keep everyone in my group safe.
  • I will ensure my group is at Tour Reception 15 minutes prior to the start of our tour. Please note: tours run on time and late arrival will mean you will miss your booking.
  • I will supervise the children in my group at all times.
  • I will accompany any children of my group to and from the toilets
  • I know that if any child in my group has any allergies prior to our visit and will take appropriate steps to ensure this is managed safely.
  • I will ensure all children in my group have suitable footwear on the day.