FAQs


Where is the Tip Top Factory?

We’re located at: 113 Carbine Road, Mt Wellington, Auckland
Contact email factorytour@tiptop.co.nz
Phone number 09 573 7200

What is the maximum number of people per tour?

The maximum number of people per tour is 35 and a minimum of 12. This number includes all those attending; students, teachers, caregivers, parents and babies.

How much does the tour cost?

Each tour costs $7.00 per person. This will be going up to $8.00 per person from the 1st March 2019. Payment is required for all those attending; students, teachers, caregivers, parents. Payment is to be made on the day by cash, cheque or EFTPOS. Sorry we do not accept credit cards.

How long does the tour take?

Each tour is up to one hour long.

Is there parking available on site?

There is plenty of parking on site. When you arrive at the security gate you will need to tell the security guard the name of your booking. They’ll then direct you where to park and offer you a map.

What does the tour involve?

The tour involves observing the production of ice-cream through a series of viewing windows. Your tour guide will provide information about the process and the history of Tip Top. The tour will finish with an ice-cream for all and a short movie.

Is the tour suitable for any age group?

Yes the tour is suitable for any age and will be tailored to the developmental level of the group. We do not offer customised tours or tailor tours to answer worksheets.

Can I have a birthday party at Tip Top?

Sorry, we don’t offer birthday parties at Tip Top.

How do I make a booking?

You can make your booking online, simply complete our booking form here

When do you run tours?

We run tours during all school holidays except for July when the Tip Top factory has an annual closure. There are no tours on weekends or public holidays. Tours can be booked between 9.30am and 2.30pm Monday – Friday.